Frequently Asked Questions

How long does it take to prepare my order?

Our keepsakes are prepared for fulfillment after your purchase is completed. Some products may require up to 5 business days for production. After production, most products ship within 1–4 business days.

How long does delivery take?

For U.S. standard delivery, orders typically arrive within 2–5 business days after shipment. Delivery estimates do not include production time and are not guaranteed arrival dates.

Will I receive tracking information?

Yes. When tracking is available, it will be sent after your order ships. Please allow time for the carrier’s system to update.

Can I change my personalization or shipping address?

Please review all personalization and shipping details carefully before ordering. Once an order enters processing or fulfillment, changes cannot be guaranteed. Contact us as soon as possible if you notice an error.

What if my order arrives damaged, defective, or incorrect?

Email support@sacredkeepsake.com with your order number and clear photos or video of the item and packaging. Claims for U.S. orders must be submitted within 30 days after delivery. International claims must be submitted within 55 days after delivery.

Do you accept returns or exchanges?

Because many Sacred Keepsake products are made to order or personalized, we do not accept returns or exchanges for change-of-mind purchases, incorrect selections, or personalized items, except where required by law. Please review our Refund Policy for complete details.

Can items from the same order arrive separately?

Yes. Orders containing multiple items may occasionally arrive in separate packages or at different times.

How can I contact Sacred Keepsake?

Email us at support@sacredkeepsake.com. We are here to help make your experience feel clear, thoughtful, and supported.